Return & Exchange
How to return a return or exchange International?
Please note that customers are required to pay the shipping cost for returns and exchanges. To return the item to the Vivimine side, proceed as follows: Indicate whether you want to exchange or return on your receipt. Exchange: Please indicate the corresponding model/size. We recommend that you contact our customer service to reserve goods in advance, so that we can stock up for you when waiting for your package. Please call or email to provide the order number of the item you want to redeem, the specific item and size. Put your goods and receipts in a bag or box Please indicate your invoice number and label "Return to Vivimine" for the air intermodal service.
Products purchased through Vivimine can be returned within 7 days from the date you receive the product and receive a full refund. A small number of large discount items may be classified as clearance items, and clearance items are not refundable, exchange or store-specific credit card payment services. Vivimine is not responsible for shipping costs incurred by international returns. We recommend that you choose the most cost-effective, traceable delivery method when you return.
Terms Returned merchandise must be unworn, unwashed, not damaged, unused, and retain all original labels.
Track my returns International We recommend that you use a traceable delivery method when you return. Please keep your tracking number information so that you can see the return process in real time while the item is returned to us.